Direct Care Professional


About Direct Care Professional I&II positions at InCommunity

Community Programs Direct Care Professional provides an array of services which are necessary to service individuals and their families with needs related to disabilities, mental health and aging to live in community settings and provide companionship services of fellowship, care and protection.  Such services may include household work related to care such as meal preparation, bed-making, washing clothes and other similar services.  Supports are individually planned and tailored to meet the specific needs of the individuals we serve.  This may include working at multiple homes, locations and departments.




  1. Demonstrates and performs as an effective adult model for the individuals we support
  2. Adheres to assigned schedules and reports to duty for the hours assigned and implements planned schedules and activities
  3. Supports in activities and companionship services for daily living, such as cooking, bathing, dressing, grooming, feeding, toileting, transferring, and other similar tasks
  4. Accompanies and transports to participate in visits for recreation, medical  and dental care appointments, therapies, personal shopping and other community activities
  5. Implements ISP goals
  6. Maintains supervision of the individuals we support unless it is stated in the plan of care.  This includes if the relief staff is tardy or absent
  7. Keeps accurate daily documentation of activities, fire/ disaster drills, Behavior Support Plans, medications, ISP tracking, as well as other documentation and enters into the documentation system as required (if applicable, house logs)
  8. Reviews medication administration reports for assigned homes
  9. Assists in creating a physical environment that lends to progress including house cleaning and laundry
  10. Communicates professionally and acts respectfully with individuals we serve and support, their families, service providers, service monitors, coordinators and GCSS employees
  11. Participates in at least 16 hours of annual training to stay abreast of  updated skills and techniques in the industry
  12. Assisst with coordinating medical and dental appointments for individuals in the home, such as transportation etc.
  13. Communicates professionally and treats with respect the individuals we support, including parents and Support Coordinators
  14. Keeps accurate daily documentation of activities, medication, ISP tracking, as well as other documentation required
  15. Notifies supervisor of incidents within 24 hours of occurrence
  16. Completes Employee incident reports and submits to the Human Resources department as required
  17. If applicable, ensures medications are refilled, medication reports are completed after each medical visit as well as PRN medications
  18. Adheres to Georgia Community Support & Solutions policies concerning confidentiality of individuals’ information
  19. Adhere to Georgia Community Support & Solutions documentation standards for participant and  provider records
  20. If applicable, provide companionship services, monitor home for cleanliness, furniture, food supply and  ensure Individualized Service Plans are current for each individual
  21. If applicable, monitor house funds to ensure funds are available for recreational events, document individual spending of funds, collect receipts and follow GCSS administrative finance procedures and policies
  22. If applicable, develop weekly/monthly menu with individual’s assistance
  23. If applicable, ensure that all correspondence and utility bills are submitted into the corporate office in a timely manner
  24. If applicable, monitor the vehicles assigned to the home (i.e., cleanliness, good repair, etc.)
  25. Responsibilities applies to the applicable DCP level classification that is checked or indicated:

○ Mild DCP, Level I          

                  CNA certification is not required; and

                Capable of assisting with general ADLs and companionship duties

                Capable of assisting with transfers (pivot)

                Capable of assisting with choking precautions

○ Moderate DCP, Level II

                  CNA is required.; and

                Capable of assisting with general ADLs and companionship duties

                Capable of assisting with transfers (pivot)

                Capable of assisting with choking precautions

Capable of tracking information such as moods, vital signs and meal consumptions of the individual

                Capable of providing recreational activities for the individual i.e. community outings

                Capable of operating a Hoya Lift    

Capable of checking blood sugars

  1. Other duties as assigned.


To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; solicits customer feedback to improve service.

 Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

 Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills; participates in meetings.

 Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives.

 Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

 Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors work to ensure quality.

 Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

 Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.




Must be 18 years of age or older, possess a valid driver’s license, valid insurance and specific plan for transportation, if required.


To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. 


Experience in the area of developmental disabilities, mental health, or aging, preferably with the focus being in community based programs and knowledge of family systems, person centered programs and structures. Level I requires a minimum of 6 months experience; Level II requires a minimum of one year experience.  Consideration for employment includes personal and/or volunteer experience. 


Level I:  CNA certification not required

Level II:  CNA certification required


Ability to read, write and effectively present information and respond to questions from groups of managers, individuals, and the general public


Ability to manage/ monitor and track individual’s funds and report to the Finance department.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and has the ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical demands of this job are as follows:  An employee must have acute hearing and speech skills to communicate with the public, family members, and outside agency program and management staff, must have physical stamina to sustain occasional intense periods of activity and stress.  While performing the duties of this job the employee must be able to stand for long periods at a time.  The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel, crouch, crawl, talk or hear; and taste or smell. The employee must frequently lift and/or move 50 pounds or more.  The employee must be physically able to bend/stop, squat, push/pull, reach above and below shoulder level frequently, physically able to occasionally kneel, walk on uneven ground and crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


To perform this job successfully, an individual should have knowledge of basic popular software and basic business machine functions. 

This position has been designated as sensitive and requires a criminal background check. We reserve the right to make employment contingent upon successful completion of a criminal background check. This position requires the final candidate to successfully pass an E-Verify check.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities associated with it.  InCommunity management reserves the right to amend and change responsibilities to meet business and organizational needs.